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Returns and refunds

Room244 — Refund & Return Policy


Effective date: February 17 2026


At Room244, every piece is created with intention and care. If something isn’t right, here’s how we handle returns and refunds.



Returns


We accept returns within 14 days of delivery, provided that:




  • Items are unworn, unwashed, and unused



  • Items are in original condition, with tags attached



  • Proof of purchase is provided



Items returned that show signs of wear, damage, or alteration will not be accepted.



Non-Returnable Items


The following items are final sale and cannot be returned or refunded:




  • Sale or discounted items



  • Gift cards



  • Accessories (if applicable)



  • Items marked “Final Sale”




Refunds


Once your return is received and inspected:




  • You will be notified by email



  • Approved refunds will be issued to the original payment method



  • Processing time: 5–10 business days



Original shipping fees are non-refundable.



Exchanges


We currently do not offer direct exchanges.
To exchange an item, please return your original order and place a new order separately.



Damaged or Incorrect Items


If you receive a damaged or incorrect item, please contact us within 7 days of delivery with:




  • Your order number



  • A description of the issue



  • Clear photos of the item



We will replace the item or issue a full refund, including shipping, where applicable.



Return Shipping




  • Customers are responsible for return shipping costs



  • We recommend using a trackable shipping service



  • Ritual is not responsible for lost or damaged return shipments




Contact


For all return or refund inquiries, contact us at:
📧 support@room244.store